Updated on March 1, 2026
Updated on March 1, 2026
Privacy policy
At echo, your privacy is important to us. This Privacy Policy explains how echo (“echo,” “we,” “us”) collects, uses, and shares information when you use our website and services (the “Service”).
Core principle: We will never sell your data.
At echo, your privacy is important to us. This Privacy Policy explains how echo (“echo,” “we,” “us”) collects, uses, and shares information when you use our website and services (the “Service”).
Core principle: We will never sell your data.
What is echo
echo is an email-first CRM for real estate professionals. echo sends you email reports and provides simple links to add or update contact information. There is no app and no log in.
echo is an email-first CRM for real estate professionals. echo sends you email reports and provides simple links to add or update contact information. There is no app and no log in.
Information we collect
A) Information you provide to us
Account information: Your name and email address.
Contact data you upload: Names, email addresses, phone numbers, notes, tags, lifecycle stages, last-contact dates, and other information you choose to store in echo.
Uploads: Spreadsheets and images you email to echo (including photos of business cards).
Support communications: Messages you send to support.
B) Information we collect automatically
Website data: Basic technical data about visits to our website (for example, page views and general traffic patterns). We do not use analytics tools to build advertising profiles.
Service interaction data: When you use an echo update link, we may record that the link was used, when it was used, and what was updated. This helps us provide the Service and troubleshoot issues.
C) Payment information
Payments are processed by our payment provider, Stripe. We do not store your full payment card number. We receive only limited billing information needed to manage your subscription including payment status and billing email.
A) Information you provide to us
Account information: Your name and email address.
Contact data you upload: Names, email addresses, phone numbers, notes, tags, lifecycle stages, last-contact dates, and other information you choose to store in echo.
Uploads: Spreadsheets and images you email to echo (including photos of business cards).
Support communications: Messages you send to support.
B) Information we collect automatically
Website data: Basic technical data about visits to our website (for example, page views and general traffic patterns). We do not use analytics tools to build advertising profiles.
Service interaction data: When you use an echo update link, we may record that the link was used, when it was used, and what was updated. This helps us provide the Service and troubleshoot issues.
C) Payment information
Payments are processed by our payment provider, Stripe. We do not store your full payment card number. We receive only limited billing information needed to manage your subscription including payment status and billing email.
How we use information
We use information to:
Provide the Service, including sending reports and processing contact updates.
Maintain and improve reliability, performance, and security.
Respond to support requests and communicate service-related notices.
Process billing and prevent fraud.
Comply with legal obligations.
We use information to:
Provide the Service, including sending reports and processing contact updates.
Maintain and improve reliability, performance, and security.
Respond to support requests and communicate service-related notices.
Process billing and prevent fraud.
Comply with legal obligations.
How we share information
We share information only as needed to operate the Service:
Service providers: We use vendors for hosting, email delivery, and billing. They are authorized to use information only to provide services to echo.
Payment processing: Your payment information is handled by our payment provider under their terms.
Legal requirements: We may disclose information if required by law or if we believe disclosure is necessary to protect echo, our users, or the public (for example, responding to a lawful request).
Business transfers: If echo is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction, subject to appropriate protections.
We do not sell personal information or contact data.
We share information only as needed to operate the Service:
Service providers: We use vendors for hosting, email delivery, and billing. They are authorized to use information only to provide services to echo.
Payment processing: Your payment information is handled by our payment provider under their terms.
Legal requirements: We may disclose information if required by law or if we believe disclosure is necessary to protect echo, our users, or the public (for example, responding to a lawful request).
Business transfers: If echo is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction, subject to appropriate protections.
We do not sell personal information or contact data.
Your responsibilities for contact consent
echo is a tool. You are responsible for:
Having the right to store and use the contact information you upload.
Obtaining any required consent to contact people by phone, text, or email.
Honoring do-not-contact requests and applicable marketing, privacy, and telemarketing laws.
echo is a tool. You are responsible for:
Having the right to store and use the contact information you upload.
Obtaining any required consent to contact people by phone, text, or email.
Honoring do-not-contact requests and applicable marketing, privacy, and telemarketing laws.
Data retention
We keep your information for as long as needed to provide the Service and as required for legitimate business purposes, such as security, dispute resolution, and legal compliance.
If you cancel, we will retain your account and contact data for up to 60 days to allow you to request an export. After that period, we will delete or de-identify it, unless we are required to retain certain information by law.
We keep your information for as long as needed to provide the Service and as required for legitimate business purposes, such as security, dispute resolution, and legal compliance.
If you cancel, we will retain your account and contact data for up to 60 days to allow you to request an export. After that period, we will delete or de-identify it, unless we are required to retain certain information by law.
Data exports and deletion requests
Data exports are currently handled manually. To request an export or deletion, contact us at support@echo-crm.com. We may ask you to verify ownership of the account before fulfilling the request.
Data exports are currently handled manually. To request an export or deletion, contact us at support@echo-crm.com. We may ask you to verify ownership of the account before fulfilling the request.
Security
We use reasonable administrative, technical, and organizational measures designed to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
We use reasonable administrative, technical, and organizational measures designed to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your choices and rights
Depending on where you live, you may have rights to access, correct, export, or delete your personal information.
To make a request, contact support@echo-crm.com.
Depending on where you live, you may have rights to access, correct, export, or delete your personal information.
To make a request, contact support@echo-crm.com.
International users
echo may process and store information in Canada and other countries where our service providers operate. If you use echo from outside these locations, you understand your information may be transferred and processed internationally.
echo may process and store information in Canada and other countries where our service providers operate. If you use echo from outside these locations, you understand your information may be transferred and processed internationally.
Children
echo is not intended for children under 18, and we do not knowingly collect personal information from or about children.
echo is not intended for children under 18, and we do not knowingly collect personal information from or about children.
Changes to this policy
We may update this Privacy Policy from time to time. If changes are material, we will post an updated version and update the “Last updated” date.
We may update this Privacy Policy from time to time. If changes are material, we will post an updated version and update the “Last updated” date.
Contact
Questions about this Privacy Policy?
email: support@echo-crm.com
Questions about this Privacy Policy?
email: support@echo-crm.com
Small actions
Daily consistency
Compounding relationships
Small actions
Daily consistency
Compounding relationships
Small actions
Daily consistency
Compounding relationships